Managed Charging Program Manager

Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• The Program Manager (Managed Charging) is responsible for overall implementation and performance of the program to achieve company and regulatory targets. The Program Manager will direct the program's processes, functions, internal program team, and contractor responsible for the implementation of the program. The Program Manager is responsible for managing/supporting the Company's managed charging program and overseeing the design, operations, administration, budget, marketing, performance analysis, reporting, process improvement, and customer and stakeholder engagement.
• Lead the development of a proactive, customer-centric culture to foster trust and confidence among program participants.
• Oversee all aspects of the managed charging program including planning, organizing, coordinating, and managing resources needed to achieve goals.
• Lead collaboration with the Electric Vehicle team, as well as other internal departments including engineering and energy services.
• Coordinate closely with the EV business development team to ensure exceptional customer service and optimal program performance.
• Oversee administrative aspects of these programs including program design, customer enrollments, budget, and timely and accurate incentive payments and reporting.
• Monitor, analyze and report on program performance
• Manage employees and/or contractors and facilitate ongoing development and training of these resources.
• Develop collaborative relationships with internal and external stakeholders to maximize benefits to the Company.
• Oversee the growth of the program through such activities as the development of innovative program design solutions.
• Support the development of and manage software used to administer and operate the programs and oversee data management and quality control.
• Liaise with Department of Public Service staff and represent the Company on various New York State Energy Research and Development Authority and other committees/interest groups pertaining to electric vehicle programs.
• Successful candidates must be able to meet programmatic targets, manage up and down to internal stakeholders, and communicate persuasively in support of their vision for the program's future. Negotiation and communication skills are critical to being able to deliver on this role's key priorities.
• Represent the Company at industry conferences and meetings with external stakeholders related to the development of managed charging programs.
• Perform other related tasks and assignments as required.
• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.

Required Education/Experience

• Bachelor's Degree And 5 years' work experience 2 years of experience leading or supporting electrification projects or programs Or
• Master's Degree And 3 years' work experience Program development and management

Preferred Education/Experience

• Master's Degree And 5 years program management experience

Relevant Work Experience

• Demonstrated experience analyzing information, both technical and financial, and making recommendations based on that information. Required
• Strong communication, presentation, interpersonal, and writing skills Required
• Demonstrated planning and organizational skills, and the ability to see the big picture as well as attention to detail Required
• Demonstrated flexibility to handle multiple assignments and deadlines Required
• Demonstrated agility and flexibility to deal with ambiguity and comfortable working in a dynamic and fast-paced environment Required
• Highly proficient in Microsoft Office suite (i.e. Outlook, Excel, Word, PowerPoint, Project). Required
• Experience with or knowledge of electric vehicle technologies Preferred
• Working knowledge of Company operations and policies. Preferred
• Experience working with local, County, City and State governments Preferred
• Knowledge of implementation and maintenance of information technology projects Preferred
• Experience working with Department of Public Service staff and the preparation of regulatory filings Preferred
• 5 years of experience leading or supporting clean energy projects or programs Preferred
• 5 years in leadership or management roles Preferred

Licenses & Certifications

• Driver's License Required
• Other: Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. Required

Physical Demands

• Must push, pull, lift up to 25 pounds
• Must sit or stand to use a keyboard, mouse, and computer for entire shift

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

• For technical issues, please contact us at [email protected]

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.