Product Analyst, Outage Communications

Job Info

111742

Posting Expiration Date: Mar 8, 2024

Schedule Type: Full-Time

Minimum Salary: $80000

Maximum Salary: $100000

Organization: Customer Operations

Department: Strategic Applications

Section: CUST OPS Ops &Application Supp

Location: NY-New York-4 Irving Pl Headquarters

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • The Product Analyst will be the main support to the Outage Communications Product Owner, assisting on project and features development and communications, including the projects roadmap, backlog prioritization, project plans, resource utilization schedules and budget materials
  • Support the management of projects to design, update, and/or implement new program enhancements
  • Support the Outage Communications section on the execution, monitoring, tracking, and managing risks and issues and reporting on projects using traditional and Agile development processes and techniques
  • Interact with internal and external stakeholders to analyze and document system requirements in an Agile development environment
  • Coordinate required business and technical meetings
  • Prepare documents including design flow, customer journey maps and wireframes
  • Review and seek approval for technical requirements from implementation contractors, making sure there are no gaps and that they align with system capabilities
  • Groom sprints and product backlog
  • Apply creativity to develop and maintain content for the Outage Communications SharePoint site and its documentation library, including the program's technical documents, playbooks, user guides, business rules books
  • Serve as a tester on the team, executing tasks based on Functional and UAT test scripts
  • Support the section's needs to develop and execute employee trainings as part of the Outage Communications Program change management practices when required
  • Join the rotation for emergency response, creating, deploying, and monitoring customer communications before, during and after an emergency event as required
  • Develop deep understanding of all internal systems the Outage Communications Program touches and their interrelations to support projects integrations needs
  • Support the Product Owner on the efforts to identify and monitor key performance metrics that validate project success and result in achieving the section and department goals
  • Support the section on its budget forecasts and budgeting tracking efforts
  • Use advanced critical thinking skills to diagnose complex problems
  • Perform other related tasks and assignments as required
  • Use advanced critical thinking skills to diagnose complex problems
  • Support a customer-centric and service-oriented culture, taking special interest in meeting the needs of our customers, employees, and other stakeholders

Required Education/Experience

  • Bachelor's Degree and 2 years of work experience or
  • Associate's Degree and 4 years of work experience or
  • High School Diploma/GED and 5 years of work experience

Preferred Education/Experience

  • Bachelor's Degree and 2 years of work experience

Relevant Work Experience

  • Proven self-starting and interpersonal skills with the ability to drive results by collaborating with stakeholders to build consensus Required
  • Strong communications, presentation, writing, and analytical skills Required
  • Experience leading customer-facing applications and projects Required
  • Experience managing budgets Preferred
  • Experience with creating requirements and tracking using project management tools Preferred
  • Experience in producing formal presentations and documentation for internal and external audiences Preferred
  • Working knowledge of an Outage Management System Preferred
  • Familiarity with Agile program management and/or transformation Preferred
  • Experience with customer experience improvement projects Preferred
  • Experience with tech projects development, systems integrations Preferred
  • Familiarity with the utility sector, regulatory compliance, NY State climate goals Preferred

Skills & Ability

  • Develops and delivers effective presentations
  • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
  • Demonstrated problem solving skills
  • Excellent collaboration and team building skills
  • Promotes information sharing
  • Ability to lead/manage others
  • Ability to simultaneously handle multiple priorities
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Proactively approaches responsibilities

Licenses & Certifications

  • Driver's License Required

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

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