Sr. Specialist, FACIL Operations Services

Job Info


Posting Expiration Date: May 31, 2024

Schedule Type: Full-Time

Minimum Salary: $95000

Maximum Salary: $130000

Organization: Facilities and Field Services

Department: Astoria Operations

Section: FACIL Operations Services

Location: NY-Astoria-Astoria Main Offices

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Ensure implementation of Company safety, health, and environmental programs for employees. Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
  • Committed to the Way We Work Principles and adhere to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (''EH&S''), Equal Employment Opportunity (''EEO''), discipline, and security.
  • Is dedicated to enhancing the customer experience, both within the Company and externally. Demonstrates a commitment to developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all stakeholders.
  • Assign and update core curriculum (major/titles) and designated functions in the Training System (eTrain).
  • Generate compliance reports for managers and supervisors to ensure mandated and skills training is completed and in compliance.
  • Perform data analytics/trending analyses as needed for more extensive reporting.
  • Interact with the Learning Center's Team Advisors and instructors to ensure training is available and employees are scheduled as required.
  • Interface with Learning Center to assist in course development to ensure courses meet departmental needs.
  • Represent Facilities and Field Services (FFS) at meetings with the Learning Center, Training Coordinator meetings, Training Effectiveness Committees, and any other training related discussions.
  • Forecast number of training slots for each classification of training.
  • Monitor and maintain the FFS training matrix for each employee assigned.
  • Establish and communicate training schedules with each operating area, manage training recordkeeping, and reviews compliance with those schedules. Maintain customer-focused relationships with operating groups.
  • Monitor ''no-shows'' and other statistics for the organization. Create and provide reports for FFS management.
  • Assist in records management and reporting relating to Certificates of Fitness (COF's) and Commercial Driver Licenses (CDL).
  • Facilitate Training Effective Committee (TEC) meetings, keep records of meetings, follow-ups, and major change requests resulting from the meetings.
  • Act as advisor to Section Managers and Supervisors of required employee DOJT trainings including special e-learning courses required by the Company.
  • Facilitate procedure reviews for FFS and maintain relevant review schedules.
  • Act as co-lead on FFS Cyber Attack Response Plan team.
  • Act as FFS Telecom Coordinator, maintaining updated phone inventory and providing usage reports for FFS leadership as requested.
  • Assist with maintaining communication announcements for the FFS organization.
  • Perform other adhoc tasks such as: preparing presentations, participating in FFS Logistics support and/or CERC emergencies as necessary.
  • Support the DEI initiatives in the group and maintain an inclusive environment.
  • Support the Company's Clean Energy Commitment and identify opportunities to include them in the organization.

Required Education/Experience

  • Bachelor's Degree and 3 years of relevant work experience or
  • Associate's Degree and 4 years of relevant work experience or
  • High School Diploma/GED and 5 years relevant work experience

Preferred Education/Experience

  • Bachelor's Degree and To provide guidance, direction, and scheduling of training requirements for Facilities and Field Services (FFS) employees based on operational tasks, corporate procedures, and regulatory requirements. Schedule training of employees for classes provided by The Learning Center in compliance with mandated training requirements.

Relevant Work Experience

  • 3-5 years Personnel administration, supervision, or any related field Required
  • 3-5 years Experience managing/tracking employee/training compliance Required
  • Experienced team player who has demonstrated a high regard for personal responsibility and can work with little or no supervision. Required
  • Must be well organized, demonstrate a high energy level, be innovative, flexible, able to handle multiple assignments and meet stringent deadlines. Required
  • Demonstrated professional demeanor, confidence dealing with all levels of management/union personnel and the ability to work with sensitive and confidential information. Required
  • Ability to make timely and sound decisions and take initiative in attaining a high level of customer satisfaction. Required
  • Knowledge of safe work practices and procedures. Required
  • Strong working knowledge of eTrain and TLC portal. Required

Skills & Ability

  • Strong written and verbal communication skills
  • Well organized, detail oriented and flexible to handle multiple assignments
  • Ability to build strong customer relationships
  • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses & Certifications

  • Driver's License Required

Physical Demands

  • Ability to respond to system emergencies

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must work at field locations in all weather conditions.
  • Must travel to company locations to work on storm restoration and heat contingencies
  • Must be willing to travel within service territory
  • Must be able to sit or stand to use a keyboard, mouse and computer for entire shift
  • Must be able to walk for extended periods, bends climb and work from elevations (e.g. roofs)
  • Must be able to work off shift hours, as needed.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.