System Analyst, Practice Operations - Legal Innovation & Operations

Job Info

Dec 7, 2021


Posting Expiration Date: Jan 31, 2022

Schedule Type: Full-Time

Organization: Practice Operations

Department: Legal Innovation & Operations

Section: Prac Opers Legal Innov & Ops

Location: NY-New York-4 Irving Pl Headquarters

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • The System Analyst will be responsible for the support of various software applications, application configuration, software release management, and will manage user roles and permissions. The person in this position will utilize application development and database experience, and strong root cause analysis and problem-solving skills. The System Analyst interacts regularly with the LIO team, information technology staff, end users and vendor personnel.
  • Provide daily support of multiple mission critical production systems, including the troubleshooting of production problems and determination of root cause of issues.
  • Review, analyze and resolve data-related issues (schema, invalid data, incorrect format, etc.).
  • Work with application developers and end-users as necessary to diagnose system errors.
  • Track vendor software release schedules; coordinate testing and installation of new versions of software.
  • Support end users as an application subject matter expert by responding to questions about application configuration, capabilities, and functionality.
  • Manage application and user roles and permissions; track license usage and compliance.
  • Maintain application and data environments for development, test, staging, and production.
  • Participate in the selection and successful implementation of Law Department technologies.
  • Complete other assignments and responsibilities as may be required or requested.
  • Respond to emergency situations involving Law Department technology that might arise outside of normal working hours.
  • Provide other legal support services designated by senior management of the Law Department.

Required Education/Experience

  • Bachelor's Degree In information technology or related field. And a minimum of 2 years of related professional experience.
  • Associate's Degree In information technology or related field. And a minimum of 4 years of related professional experience.

Required Work Experience

  • Experience with one or more applications, including but not limited to document management systems, matter management systems, workflow automation, litigation support tools, Windows 10 , Microsoft 365 SharePoint, Forms, Power Automate, Project, and Visio. Required
  • Experience with software installation in a Windows environment. Required
  • Experience with using virtual machines and remote desktop tools such as Remote Desktop Connection. Required
  • Ability to assist end-users by phone, email, and remote support tools such as Microsoft Teams. Required
  • Experience with administration of legal operations applications. Req

Licenses & Certifications

  • Driver's License Required

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must be able and willing to travel within Company service territory, as needed.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.