System Manager-IT Engineering

Job Info

Apr 27, 2022

106635

Posting Expiration Date: May 27, 2022

Schedule Type: Full-Time

Organization: IT Engineering & Operations

Department: IT Infrastructure & Operations

Section: IT ENG Data Center Engineering

Location: NY-New York-4 Irving Pl Headquarters

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • The candidate must be able to work with architecture, development, vendors, and other engineering teams to develop specifications and requirements that comply with security, architectural, and infrastructure policies. Where there is no existing procedure that applies or the existing procedure does not meet business needs, it is required they work with the appropriate architecture and application teams to create and or modify as needed.
  • The candidate must have experience designing, developing, implementing and/or operating technologies in IT infrastructure in a production environment. Solid understanding of end to end technology stacks which include but are not limited to operating systems, network, applications, and databases is required. Candidate should have knowledge and understanding of monitoring processes and tools, particularly from an infrastructure viewpoint. Proven experience troubleshooting complex system issues and outages as well as conducting root cause analysis is required.
  • Candidates must be proven communicators, demonstrating good oral, written and presentation skills and have experience working with Microsoft Office or similar suite. Strong organization and project management skills and at least two years of managerial/supervisory experience and managing budgets are required. Candidate should have the ability to recruit, develop, and retain staff.
  • The candidate is expected to be a team player, provide and be receptive to feedback, and comfortable dealing with unknowns. Ideally, the candidate would also have the following qualifications:
  • Current certification in an IT infrastructure discipline (ex. CCNA, Azure).
  • Project Management Professional (PMP) or equivalent certification.
  • Experience with Agile concepts and methodologies and the ability to apply them in an IT environment.
  • Experience managing and overseeing vendors, particularly a managed services vendor.
  • Knowledge of and experience working with various cloud providers (ex. Oracle, Azure).
  • Oversee the engineering team responsible for the design of infrastructure solutions and projects necessary to meet business and application requirements, coordinate with the Managed Service Provider.
  • Ensure compliance with technical policies and standards and work with Architects to create or modify as necessary to ensure the best solution.
  • Provide technical guidance and coaching (OJT) to team members including cross training personnel, administering performance reviews, and developing training plans.
  • Manage and motivate team of analysts responsible for the incident management and day to day operations of selected systems, platforms, and/or products as well as identify improvements to help reduce unplanned outages and missed SLAs.
  • Work with the managed service provider to ensure SLAs are met and where they are not, work with the provider to develop a plan of action to get back on track.
  • Hold regular meetings with the managed service provider to discuss work, resolve issues, and future direction of the organization with regards to new technologies and processes.
  • Ensure managed service provider compliance with organizational policies and standards.
  • Responsible for managing the team's budget.
  • Establish and maintain the technical capabilities required for successful operation of the engineering organization.
  • Perform administrative duties such as scheduling coverage, approving timesheets, contractor receipts in Oracle, monthly account transfers, and works with and monitors all vendor work.
  • Review and approve of design packages before they are released to the managed service provider.
  • Conduct duties on behalf of Director as delegated.
  • Perform other related tasks and assignments as required.

Required Education/Experience

  • Bachelor's Degree a minimum eight (8) years full time work-related experience
  • Master's Degree minimum six (6) years full time of work-related experience

Required Work Experience

  • Must be able to work with architecture, development, vendors, and other engineering teams to develop specifications and requirements that comply with security, architectural, and infrastructure policies Required
  • Must have experience designing, developing, implementing and/or operating technologies in IT infrastructure in a production environment Required
  • Solid understanding of end to end technology stacks which include but are not limited to operating systems, network, applications, and databases Required
  • Proven experience troubleshooting complex system issues and outages as well as conducting root cause analysis Required
  • Must be proven communicators, demonstrating good oral, written and presentation skills and have experience working with Microsoft Office or similar suite Required
  • Strong organization and project management skills Required
  • Managerial/supervisory experience and managing budgets Required
  • Knowledge and understanding of monitoring processes and tools, particularly from an infrastructure viewpoint Required
  • Ability to recruit, develop, and retain staff Required
  • Current certification in an IT infrastructure discipline (ex. CCNA, Azure) Preferred
  • Project Management Professional (PMP) or equivalent certification Preferred
  • Experience with Agile concepts and methodologies and the ability to apply them in an IT environment Preferred
  • Experience managing and overseeing vendors, particularly a managed services vendor Preferred
  • Knowledge of and experience working with various cloud providers (ex. Oracle, Azure) Pref

Skills & Ability

  • Project Demonstrated project management skills
  • Demonstrated analytical skills
  • Ability to lead/manage others
  • Effectively coaches and delivers constructive feedback
  • Ability to inspire and develop staff
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses & Certifications

  • Driver's License Required

Physical Demands

  • Must sit or stand to use a keyboard, mouse, and computer for entire shift

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Candidate must be able to follow the company safety, health and environmental programs. Ensures that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations. Candidate should be available to be on call and/or participate in off-hour system maintenance and troubleshooting. Candidate must have a valid driver's license and ability and willingness to travel within the O&R and CECONY service territory as required.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

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